Knowledge Management is one of the key areas today organizations are much cared about. Organizations today are bound to face immense competition from the market players both domestic and global. The twin effect of Globalization and the growth of Information Technology (especially Internet) have really put them in a situation to manage their resources effectively to serve their customers in a better way. Further emergence of Global market really brought out the concepts of ERP and CRM - caring for customers
Knowledge is basically classified into two namely Explicit and Tacit.